Last Updated: November 20, 2023

All items are inspected before shipping to ensure the highest quality of goods are being sent to you. Please check your order upon receipt and contact us immediately at [email protected] if the item is defective, damaged or if you received the wrong item and kindly include images showing the faulty/damaged product.

The team will further evaluate if the item is deemed eligible for refunds or exchanges.

You may return a product purchased from Exquisite within 30 days of receiving it. To be eligible for a return or refund, the following conditions must be met:

• The item must be in its original condition, unopened, unused, and in its original packaging.
• The item/s shipped are defective 
• All tags and labels must be intact and included.
• The item must be accompanied by the original receipt or proof of purchase.

To initiate a return, kindly contact us at [email protected] Please note that you are responsible for the return shipping costs, except in cases where the product received was damaged or defective. Customized or personalized items are strictly not eligible for returns or refunds unless damaged or defective.

If your return is approved, we will initiate a refund to your original method of payment within 10 business days of receiving the returned item.Exquisite reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our practice.